LEGAL
Terms of Service
Last updated: 2026-10-06
1. The service
Alchemy provides Windows performance analysis and optimization delivered in remote sessions. Every tier ends with a written report. The deliverable is the measurement and the report, not a promised performance figure.
2. No guaranteed percentages, by design
We do not promise performance improvements, percentages, or specific outcomes, because no honest measurement-based service can. What we guarantee is the protocol: controlled measurements, documented changes with sources, and a truthful report, including a "no defensible change" verdict when that is the finding. A null result is a delivered service.
3. Remote access
Sessions run over AnyDesk, installed by you from the official source. During a session, AnyDesk's unattended access may be enabled so the work has full access to the machine; the session remains fully visible to you and you can terminate it at any moment. Remote access is used only for the scheduled session: when it ends we disconnect, and we do not connect again without a new session agreed with you. You can uninstall AnyDesk, or disable its unattended access, at any time after the session; this removes any remaining remote access. We never request credentials to your personal accounts.
4. Changes and rollback
Only documented changes are applied, each recorded with its source in your report, together with a rollback list. A system restore point is verified before changes begin. If you request it, changes can be rolled back during the session or in a follow-up session.
5. Payments & invoicing
Payment is completed during booking, by card through Stripe or through PayPal; the session is confirmed automatically when the payment succeeds. Prices are stated per service before booking. If you book a Full Optimization within 30 days, the System Check fee is deducted from its price. If after a Full Optimization you see no difference or run into a problem with your machine, 25% of the amount you paid is refunded.
Every payment is followed by an official receipt or invoice compliant with Greek tax law, issued outside this website and sent by email as PDF. For business clients within the EU holding a valid VAT number (verifiable via VIES), the applicable VAT regime for intra-community services applies. (Wording pending accountant review.)
6. Limits of liability
We take measurement and reversibility seriously, that is the point of the protocol. Still, you are responsible for maintaining backups of your data, and Alchemy's liability is limited to the amount paid for the service. We are not liable for pre-existing hardware faults, third-party software behavior, or changes you or others apply outside the documented session.
7. Your data
Handling of personal data is described in the Privacy Policy. Case studies are published only with explicit, separate, revocable consent.